Shipping & Returns

At WAVO Sports, we want your shopping experience to be simple from checkout to delivery. Below you’ll find information about our shipping and return process.

Shipping

We carefully prepare every order before it is shipped.

Order Processing

Orders are generally processed within [1 to 20 business days] after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery times depend on your destination and shipping method selected at checkout.

Estimated delivery:
[5 to 7 business days]

Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, public holidays, or other circumstances outside our control.

Tracking

Once your order has been shipped, you may receive a shipping confirmation with tracking information where available.

You can use the tracking information to follow your package’s progress.

International Orders

For international orders, the customer may be responsible for applicable customs duties, taxes, or import charges imposed by the destination country.

These charges are not controlled by WAVO Sports and may vary depending on your location.

Returns & Exchanges

We want you to be happy with your WAVO Sports purchase.

If you are not satisfied with your order, you may request a return or exchange within [X days] of receiving your order.

Return Requirements

To be eligible for a return, items should:

  • Be unused and unworn
  • Be in their original condition
  • Have original tags attached where applicable
  • Be returned with original packaging where possible

Items that have been worn, washed, damaged, altered, or used may not be eligible for return.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Custom-made or personalised products
  • Items specifically produced according to customer requirements
  • Products marked as final sale
  • Gift cards, where applicable

Exchanges

If you need a different size or eligible replacement, please contact us within [X days] of receiving your order.

Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued through the original payment method where possible.

Please allow [10 to 15 business days] for the refund to appear in your account, depending on your payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order details and photographs of the issue.